# FAQ **URL:** https://forum.einstar.com/c/einstar-academy/faq/27.md [Latest](https://forum.einstar.com/latest.md) · [Categories](https://forum.einstar.com/categories.md) · [Tags](https://forum.einstar.com/tags.md) --- ## [About the FAQ category](https://forum.einstar.com/t/about-the-faq-category/286)
**Author:** [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 2:57am UTC](https://forum.einstar.com/t/about-the-faq-category/286 "2024-11-05T02:57:44Z")
The FAQ module is designed to provide quick answers and solutions to common questions and issues you may encounter while using Einstar product series. Key Features: Comprehensive Answers: Find answers to frequently as… --- ## [Is there a tutorial I can learn from?](https://forum.einstar.com/t/is-there-a-tutorial-i-can-learn-from/288)
**Author:** [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 3:15am UTC](https://forum.einstar.com/t/is-there-a-tutorial-i-can-learn-from/288 "2024-11-05T03:15:03Z")
Please refer to the tutorials category And, we also suggest you to get a free user account on passport.shining3d.com to bind your scanner, so you can get the latest software and other related tutorials. You can find … --- ## [What is the computer configuration requirement of EINSTAR?](https://forum.einstar.com/t/what-is-the-computer-configuration-requirement-of-einstar/287)
**Author:** [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Replies:** 2\ **Last updated:** [November 13, 2024, 12:57am UTC](https://forum.einstar.com/t/what-is-the-computer-configuration-requirement-of-einstar/287 "2024-11-13T00:57:02Z")
Please refer to the image: --- ## [How to export project files or log files from VEGA?](https://forum.einstar.com/t/how-to-export-project-files-or-log-files-from-vega/295)
**Author:** [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 3:26am UTC](https://forum.einstar.com/t/how-to-export-project-files-or-log-files-from-vega/295 "2024-11-05T03:26:01Z")
Connect VEGA to StarVision and click on “File transfer” Export log steps: Steps to open the log directory: Export project steps (requires importing VEGA’s internal projects into the workspace first): --- ## [What should I do if the environment is too dark and I want a clear and bright texture?](https://forum.einstar.com/t/what-should-i-do-if-the-environment-is-too-dark-and-i-want-a-clear-and-bright-texture/294)
**Author:** [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 3:25am UTC](https://forum.einstar.com/t/what-should-i-do-if-the-environment-is-too-dark-and-i-want-a-clear-and-bright-texture/294 "2024-11-05T03:25:18Z")
Active “Acquire Texture”. On the left window, click the window button below. Adjust the brightness of the LED. --- ## [What should I do if there is an error while installing StarVision and it cannot be installed successfully?（WinOS)](https://forum.einstar.com/t/what-should-i-do-if-there-is-an-error-while-installing-starvision-and-it-cannot-be-installed-successfully-winos/293)
**Author:** [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 3:23am UTC](https://forum.einstar.com/t/what-should-i-do-if-there-is-an-error-while-installing-starvision-and-it-cannot-be-installed-successfully-winos/293 "2024-11-05T03:23:47Z")
After downloading the StarVision installation package, you need to pressurize the entire folder and run the EXE file within it (both files are indispensable) --- ## [How long can Einstar Vega continue to run after being fully charged?](https://forum.einstar.com/t/how-long-can-einstar-vega-continue-to-run-after-being-fully-charged/292)
**Author:** [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 3:22am UTC](https://forum.einstar.com/t/how-long-can-einstar-vega-continue-to-run-after-being-fully-charged/292 "2024-11-05T03:22:49Z")
If running the Einstar Vega continuously, the duration is approximately 60-90 minutes. (depending to some extent on the usage scenario) --- ## [What should I do if I keep failing when using Einstar Vega for calibration?](https://forum.einstar.com/t/what-should-i-do-if-i-keep-failing-when-using-einstar-vega-for-calibration/291)
**Author:** [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 3:21am UTC](https://forum.einstar.com/t/what-should-i-do-if-i-keep-failing-when-using-einstar-vega-for-calibration/291 "2024-11-05T03:21:32Z")
Method 1: Wipe the back of the Einstar Vega to make the camera window cleaner and confirm that the camera is unobstructed during calibration. Method 2: Increase the brightness of the camera under HD mode. Method 3: If … --- ## [Which scan data format does the scanner export? What is the difference between these formats?](https://forum.einstar.com/t/which-scan-data-format-does-the-scanner-export-what-is-the-difference-between-these-formats/290)
**Author:** [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 3:20am UTC](https://forum.einstar.com/t/which-scan-data-format-does-the-scanner-export-what-is-the-difference-between-these-formats/290 "2024-11-05T03:20:19Z")
Format (ASC): No texture, data type is optimized point-cloud, saves as Scan.asc, recommended for inspection, fast export and post process. Format (STL): No texture, data type is mesh, saves as Scan.stl, recommended … --- ## [What is the point distance? What's the difference between accuracy and resolution (detail)?](https://forum.einstar.com/t/what-is-the-point-distance-whats-the-difference-between-accuracy-and-resolution-detail/289)
**Author:** [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 3:18am UTC](https://forum.einstar.com/t/what-is-the-point-distance-whats-the-difference-between-accuracy-and-resolution-detail/289 "2024-11-05T03:18:01Z")
EINSTAR point distance : Portrait Scan: 0.2mm ~ 3.0mm Object Scan: 0.1mm ~ 3.0mm Resolution: the distance between the two closest points. Accuracy: the dimension difference between the scanned model and real object. …