# General **URL:** https://forum.einstar.com/c/general/4.md [Latest](https://forum.einstar.com/latest.md) · [Categories](https://forum.einstar.com/categories.md) · [Tags](https://forum.einstar.com/tags.md) --- ## [About the General category](https://forum.einstar.com/t/about-the-general-category/3)
**Author:** [@system](https://forum.einstar.com/u/system)\ **Replies:** 0
--- ## [einstar rocki noise](https://forum.einstar.com/t/einstar-rocki-noise/2346)
**Author:** [@kerkeni](https://forum.einstar.com/u/kerkeni)\ **Replies:** 3\ **Last updated:** [October 22, 2026, 2:42am UTC](https://forum.einstar.com/t/einstar-rocki-noise/2346 "2026-10-22T02:42:01Z")
Hello community i got my einstar rockit and i am making my first scans i don’t know why he catches too much noise outside the turn table is there a way to reduce this , i am using laser mode thanks for your help --- ## [Constant 0x.00000012 Messages](https://forum.einstar.com/t/constant-0x-00000012-messages/2344)
**Author:** [@Shmorgel](https://forum.einstar.com/u/Shmorgel)\ **Replies:** 1\ **Last updated:** [October 20, 2026, 3:19am UTC](https://forum.einstar.com/t/constant-0x-00000012-messages/2344 "2026-10-20T03:19:20Z")
Hello, I am trying to find help regarding the ExStar Hub software. I am having issues with constant crashes while generating point clouds, also with trying to launch the project group itself. Does anyone know of a way to… --- ## [wifi stll not workin using MacBook Pro with new release 1.1.3-10](https://forum.einstar.com/t/wifi-stll-not-workin-using-macbook-pro-with-new-release-1-1-3-10/2312)
**Author:** [@cj.ruiz](https://forum.einstar.com/u/cj.ruiz)\ **Replies:** 3\ **Last updated:** [October 19, 2026, 6:40pm UTC](https://forum.einstar.com/t/wifi-stll-not-workin-using-macbook-pro-with-new-release-1-1-3-10/2312 "2026-10-19T18:40:10Z")
this release says Fixed several experience-impairing issues, Unfortunately, with this update, the Wi-Fi connection on the MacBook Pro still isn’t working (unless a specific Terminal command is used); it’s disappointing, … --- ## [Why is "cutting plane" not available?](https://forum.einstar.com/t/why-is-cutting-plane-not-available/2340)
**Author:** [@dA\_RoB](https://forum.einstar.com/u/dA_RoB)\ **Replies:** 1\ **Last updated:** [October 9, 2026, 2:41am UTC](https://forum.einstar.com/t/why-is-cutting-plane-not-available/2340 "2026-10-09T02:41:25Z")
Hi! I noticed that sometimes after scan I have the option of the cutting plane available but most of the times, I do not. Why is that? How can I have it available every single time? It was happening with the 1.32 SW an… --- ## [Exmodel (Loft \> Tangent \> Direct) surface bending direction](https://forum.einstar.com/t/exmodel-loft-tangent-direct-surface-bending-direction/2339)
**Author:** [@Koval](https://forum.einstar.com/u/Koval)\ **Replies:** 2\ **Last updated:** [October 1, 2026, 8:45am UTC](https://forum.einstar.com/t/exmodel-loft-tangent-direct-surface-bending-direction/2339 "2026-10-01T08:45:07Z")
Hello. In video tutorials, I sometimes see users changing the curvature direction of a surface when lofting between two curves. In the image I’ve attached, the inner surface connection curves correctly, but the outer con… --- ## [Delete unwanted artefacts in corners](https://forum.einstar.com/t/delete-unwanted-artefacts-in-corners/2313)
**Author:** [@Stiggie](https://forum.einstar.com/u/Stiggie)\ **Replies:** 4\ **Last updated:** [August 31, 2026, 8:00am UTC](https://forum.einstar.com/t/delete-unwanted-artefacts-in-corners/2313 "2026-08-31T08:00:35Z")
Good morning (from the UK anyway). I’m processing a scan in Exstar that has some artefacts located inside corners that I want to delete. I cannot work out how to highlight them without also highlighting the background s… --- ## [Einstar Rockit (Bad Result) x Creality Raptor (Good Result)](https://forum.einstar.com/t/einstar-rockit-bad-result-x-creality-raptor-good-result/2282)
**Author:** [@Guilherme](https://forum.einstar.com/u/Guilherme)\ **Replies:** 2\ **Last updated:** [July 10, 2026, 3:38pm UTC](https://forum.einstar.com/t/einstar-rockit-bad-result-x-creality-raptor-good-result/2282 "2026-07-10T15:38:48Z")
I recently bought the Rockit scanner and I confess I am very disappointed with the results obtained. I use the basic version of the Creality scanner, the Creality Raptor, which has served me well but with certain limitat… --- ## [Mac EXStar 1.1.2-19 textures not working and file corruption if opening project folders from a backup](https://forum.einstar.com/t/mac-exstar-1-1-2-19-textures-not-working-and-file-corruption-if-opening-project-folders-from-a-backup/2279)
**Author:** [@PaulB](https://forum.einstar.com/u/PaulB)\ **Replies:** 1\ **Last updated:** [July 7, 2026, 2:31am UTC](https://forum.einstar.com/t/mac-exstar-1-1-2-19-textures-not-working-and-file-corruption-if-opening-project-folders-from-a-backup/2279 "2026-07-07T02:31:40Z")
I’ve backed up the project folders on my M4 MacBook Pro to an external SSD drive. Opening a couple of the projects on the external drive (using Open Project group button) the point clouds show accurate texture but the mo… --- ## [Einstar Rockit stuck on purple light after failed/interrupted firmware update](https://forum.einstar.com/t/einstar-rockit-stuck-on-purple-light-after-failed-interrupted-firmware-update/2266)
**Author:** [@maciej.batura](https://forum.einstar.com/u/maciej.batura)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 1:49am UTC](https://forum.einstar.com/t/einstar-rockit-stuck-on-purple-light-after-failed-interrupted-firmware-update/2266 "2026-06-29T01:49:47Z")
Hi everyone, I’m facing a serious issue with my Einstar 3D scanner and could really use some advice or help from anyone who has dealt with this before. During a recent firmware update, the scanner unfortunately seems t… --- ## [einstar rockit for reverse engineering](https://forum.einstar.com/t/einstar-rockit-for-reverse-engineering/2255)
**Author:** [@kerkeni](https://forum.einstar.com/u/kerkeni)\ **Replies:** 5\ **Last updated:** [June 22, 2026, 2:18pm UTC](https://forum.einstar.com/t/einstar-rockit-for-reverse-engineering/2255 "2026-06-22T14:18:04Z")
hello i am planning to buy a rockit , to scan car and mechanical parts. the scan quality and the echo system of einstar seems good . is 32 ram enough for scanning medium size parts? after the last update. i can not a… --- ## [File size setting](https://forum.einstar.com/t/file-size-setting/2250)
**Author:** [@drlianaps](https://forum.einstar.com/u/drlianaps)\ **Replies:** 4\ **Last updated:** [June 4, 2026, 6:23am UTC](https://forum.einstar.com/t/file-size-setting/2250 "2026-06-04T06:23:12Z")
Hello Einstar Users, Seeking a bit of help. I am using Einstar2 to scan chairs and bread loaves for an academic research project. The files after reasonable optimisation are still massive (i.e. 800GB). Does anyone know… --- ## [Best procedures for wireless IR scanning?](https://forum.einstar.com/t/best-procedures-for-wireless-ir-scanning/2199)
**Author:** [@PaulB](https://forum.einstar.com/u/PaulB)\ **Replies:** 2\ **Last updated:** [May 9, 2026, 8:44pm UTC](https://forum.einstar.com/t/best-procedures-for-wireless-ir-scanning/2199 "2026-05-09T20:44:55Z")
I purchased the Rockit recently in preparation for a trip to scan some ancient Egyptian furniture in a museum study room. I’m trying to get familiar with it beforehand and there are a few things I would like to have a be… --- ## [How to: Export mesh via USB Mode (macOS)](https://forum.einstar.com/t/how-to-export-mesh-via-usb-mode-macos/2230)
**Author:** [@Ethan\_Hansen](https://forum.einstar.com/u/Ethan_Hansen)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 8:20pm UTC](https://forum.einstar.com/t/how-to-export-mesh-via-usb-mode-macos/2230 "2026-04-29T20:20:07Z")
I have been unable to find any published instructions for this workflow. I just discovered this method and it works very well, the functionality simply does not appear to be documented yet. Here is a detailed tutorial, c… --- ## [Is there any future with the Vega?](https://forum.einstar.com/t/is-there-any-future-with-the-vega/2100)
**Author:** [@Hammer](https://forum.einstar.com/u/Hammer)\ **Replies:** 2\ **Last updated:** [April 2, 2026, 5:52pm UTC](https://forum.einstar.com/t/is-there-any-future-with-the-vega/2100 "2026-04-02T17:52:00Z")
Just wondering.. Not much updates to the Vega firmware and StarVision software… Is this a dead product? It feels like it… All the attention goes to the Rockit and Rigil it seems. Time to sell? --- ## [With large objects, the device cannot generate the mesh properly, and I am experiencing similar problems in Geomagic Design X as well.](https://forum.einstar.com/t/with-large-objects-the-device-cannot-generate-the-mesh-properly-and-i-am-experiencing-similar-problems-in-geomagic-design-x-as-well/2149)
**Author:** [@3DINOVA](https://forum.einstar.com/u/3DINOVA)\ **Replies:** 4\ **Last updated:** [March 18, 2026, 12:25am UTC](https://forum.einstar.com/t/with-large-objects-the-device-cannot-generate-the-mesh-properly-and-i-am-experiencing-similar-problems-in-geomagic-design-x-as-well/2149 "2026-03-18T00:25:31Z")
I bought an EinScan Rigil scanner, and naturally, to be able to work with it properly, I also purchased Geomagic Design X Pro Plus. Because of our work, I wanted a wireless system so we could scan large parts. However, a… --- ## [ExStar Hub 1.0.0.16 Crashing during scan with Einstar 2](https://forum.einstar.com/t/exstar-hub-1-0-0-16-crashing-during-scan-with-einstar-2/2165)
**Author:** [@DRC](https://forum.einstar.com/u/DRC)\ **Replies:** 1\ **Last updated:** [March 16, 2026, 2:39am UTC](https://forum.einstar.com/t/exstar-hub-1-0-0-16-crashing-during-scan-with-einstar-2/2165 "2026-03-16T02:39:16Z")
I’m trying a regular IR scan and mid way through it crashes. Plenty of hard drive space left. I captured the logs, how can I attach them to the case, it wont allow .zip file uploads. --- ## [Vega VS Rockit (round 1)](https://forum.einstar.com/t/vega-vs-rockit-round-1/2157)
**Author:** [@frydrce](https://forum.einstar.com/u/frydrce)\ **Replies:** 2\ **Last updated:** [March 2, 2026, 2:16am UTC](https://forum.einstar.com/t/vega-vs-rockit-round-1/2157 "2026-03-02T02:16:06Z")
I’ve been using the rockit for a bit now and I have to say I’m still not impressed with the unit. Here are two scans. The Vega scan took roughly 10 minutes, and I’d say twice as long with the rockit. My setup was feature… --- ## [ExStarHub 1.0.0-15 MAC, unable to connect wirelessly](https://forum.einstar.com/t/exstarhub-1-0-0-15-mac-unable-to-connect-wirelessly/2112)
**Author:** [@ACE](https://forum.einstar.com/u/ACE)\ **Replies:** 7\ **Last updated:** [February 2, 2026, 8:47am UTC](https://forum.einstar.com/t/exstarhub-1-0-0-15-mac-unable-to-connect-wirelessly/2112 "2026-02-02T08:47:41Z")
Macbook Pro 16 M1 Max, 64GB, Tahoe 26.2 Mac OS can see the wifi network the rockit creates, ExstarHub shows no available connections. Tried to use the refresh button multiple times. Tried to connect via MacOS Wifi Sys… --- ## [Merry Christmas — May your holidays be bright, and your data even brighter.](https://forum.einstar.com/t/merry-christmas-may-your-holidays-be-bright-and-your-data-even-brighter/2053)
**Author:** [@EINSTAR\_Madoka](https://forum.einstar.com/u/EINSTAR_Madoka)\ **Replies:** 0\ **Last updated:** [December 25, 2025, 5:14am UTC](https://forum.einstar.com/t/merry-christmas-may-your-holidays-be-bright-and-your-data-even-brighter/2053 "2025-12-25T05:14:28Z")
--- ## [Import .BEB file into new Project](https://forum.einstar.com/t/import-beb-file-into-new-project/2049)
**Author:** [@vareckwalla](https://forum.einstar.com/u/vareckwalla)\ **Replies:** 0\ **Last updated:** [December 19, 2025, 3:23pm UTC](https://forum.einstar.com/t/import-beb-file-into-new-project/2049 "2025-12-19T15:23:06Z")
Can the .beb file that is uploaded to the cloud be downloaded and imported into a new project in EXScan Rigil? --- ## [EinstarRockit wifi connection issue - the solution on my PC](https://forum.einstar.com/t/einstarrockit-wifi-connection-issue-the-solution-on-my-pc/2040)
**Author:** [@Kai\_galaxy](https://forum.einstar.com/u/Kai_galaxy)\ **Replies:** 2\ **Last updated:** [December 15, 2025, 2:37pm UTC](https://forum.einstar.com/t/einstarrockit-wifi-connection-issue-the-solution-on-my-pc/2040 "2025-12-15T14:37:16Z")
Recently bought the EinstarRockit, very impressive performance and easy to use. However, on my main workstation, I could not connect it wirelessly. Inspired by the other post, I added a new WIFI7 adapter to replace the o… --- ## [Starting with the Einstar 2](https://forum.einstar.com/t/starting-with-the-einstar-2/2028)
**Author:** [@4711Austria](https://forum.einstar.com/u/4711Austria)\ **Replies:** 0\ **Last updated:** [December 9, 2025, 1:57pm UTC](https://forum.einstar.com/t/starting-with-the-einstar-2/2028 "2025-12-09T13:57:35Z")
Hello Everyone! New to 3D Scan and starting the jurney :slight\_smile: EXStar Hub is the thing to communicate (PC - Einstar) ? this must be installed and running. Inside the scan, settings made, scan done, post process… --- ## [Suggest a PC for use with Rockit](https://forum.einstar.com/t/suggest-a-pc-for-use-with-rockit/2013)
**Author:** [@droyalty](https://forum.einstar.com/u/droyalty)\ **Replies:** 14\ **Last updated:** [December 5, 2025, 3:11am UTC](https://forum.einstar.com/t/suggest-a-pc-for-use-with-rockit/2013 "2025-12-05T03:11:32Z")
I recently purchased a Bambu Lab X1C printer and quickly followed up with a purchase of the einstar Rockit scanner. My laptop is a little older and can’t handle the Rockit. Can anyone direct me to a laptop that can do …