# Constant 0x.00000012 Messages

**URL:** <https://forum.einstar.com/t/constant-0x-00000012-messages/2344>\
**Category:** General\
**Tags:** einstar2\
**Created:** [October 16, 2026, 5:18pm UTC](https://forum.einstar.com/t/constant-0x-00000012-messages/2344 "2026-10-16T17:18:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Shmorgel](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@Shmorgel](https://forum.einstar.com/u/Shmorgel)\
**Post date:** [October 16, 2026, 5:18pm UTC](https://forum.einstar.com/t/constant-0x-00000012-messages/2344/1 "2026-10-16T17:18:25Z")

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Hello, I am trying to find help regarding the ExStar Hub software. I am having issues with constant crashes while generating point clouds, also with trying to launch the project group itself. Does anyone know of a way to limit framerate or simplify a scan before I reach that point? Or, does is there a sort of developer tool/SDK that makes it possible to limit the hardware capabilities of the software?

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**Author:** ![Stephaniewu](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/stephaniewu/32/1284_2.png) [@Stephaniewu](https://forum.einstar.com/u/Stephaniewu)\
**Post date:** [October 20, 2026, 3:19am UTC](https://forum.einstar.com/t/constant-0x-00000012-messages/2344/2 "2026-10-20T03:19:20Z")

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Hi, thank you for reaching out and reporting this issue.

Could you please share your computer specifications, including the CPU, GPU, RAM, and operating system? This will help us further investigate the crashes you’re experiencing with ExStar Hub.

Thank you for your cooperation!