Hi everyone,
I’m facing a serious issue with my Einstar 3D scanner and could really use some advice or help from anyone who has dealt with this before.
During a recent firmware update, the scanner unfortunately seems to have frozen/bricked. Right now, it’s completely unresponsive, and the LED status light is stuck on solid purple (magenta).
I’ve already tried basic troubleshooting—power cycling the unit, checking all cable connections, and restarting the EXStar software—but nothing seems to kick it out of this state. The software no longer recognizes the device.
Has anyone encountered this purple light issue after a failed update? Is there a known way to force a factory reset, or a specific sequence to push a recovery firmware onto the device when the standard software won’t detect it?
Any help or workarounds to bring this scanner back to life would be highly appreciated!
Thanks in advance!