# Einstar Vega - Cannot connect to StarVision via USB **URL:** \ **Category:** Issues\ **Tags:** einstar-vega, solved\ **Created:** [October 6, 2024, 7:52pm UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131 "2024-10-06T19:52:34Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![tastle](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/tastle/32/149_2.png) [@tastle](https://forum.einstar.com/u/tastle)\ **Post date:** [October 6, 2024, 7:52pm UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/1 "2024-10-06T19:52:34Z")
I recently purchased an Einstar Vega and I’m trying to connect the device to my computer. My Vega software is patched to the latest version. It’s over USB 3, and when I connect over the provided cable, I can see that my computer recognizes some device. It is labelled as “TX3”. However, my Vega does not provide a prompt to allow the selection of File Transfer mode as per the documentation and instructions in StarVision. How do I connect the Vega to my computer for post-processing? ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [October 7, 2024, 3:16am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/2 "2024-10-07T03:16:43Z")
Hi Tastle, please check this link to fix the connection problem [Einstar Vega Drivers - #10 by EINSTAR](https://forum.einstar.com/t/einstar-vega-drivers/81/10) If it still not works, Pls submit a ticket at [https://support.einstar.com/support/tickets/new](https://support.einstar.com/support/tickets/new?fbclid=IwZXh0bgNhZW0CMTAAAR3i0_Du3SwePyFGwudGGWnjrUJceLuHtqbucW6w4Z8e6_R73V5FuawQDTw_aem_hipSd0uRsnPrYr3roadsWw) so our engineers can help you in time and provide remote support in real time. ---
**Author:** ![tastle](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/tastle/32/149_2.png) [@tastle](https://forum.einstar.com/u/tastle)\ **Post date:** [October 7, 2024, 3:49am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/3 "2024-10-07T03:49:56Z")
Both StarVision “Allow the Connection” values are already selected, so that isn’t the root cause. ---
**Author:** ![tastle](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/tastle/32/149_2.png) [@tastle](https://forum.einstar.com/u/tastle)\ **Post date:** [October 7, 2024, 4:04am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/4 "2024-10-07T04:04:27Z")
FYI, I’m not sure if your ticket support site is working. - The Attachment button does nothing when selected. - Submitting just reloads the page. I’ve submitted twice and I’ve gotten no indication that anything was actually sent. ---
**Author:** ![JoeN](https://avatars.discourse-cdn.com/v4/letter/j/47e85d/32.png) [@JoeN](https://forum.einstar.com/u/JoeN)\ **Post date:** [October 8, 2024, 1:37pm UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/5 "2024-10-08T13:37:37Z")
I have the same issue, the result is the store i bought it for is going to swap for their display unit and trouble shoot this with einstar themselves because ive been talking with their technical support for over two weeks now with no resolution. absolutely ridiculous ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [October 9, 2024, 12:44am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/6 "2024-10-09T00:44:57Z")
Dear customers; We have received your tickets, this connection issue will be solved the next version in Oct. Thank you for your tolerance and patience. ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [October 9, 2024, 1:03am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/7 "2024-10-09T01:03:37Z")
Hi, Tastle We didn’t see the ticket from you, please use this link to submit; sorry for the issues. [Submit a ticket : Einstar Support](https://support.einstar.com/support/tickets/new) ---
**Author:** ![tastle](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/tastle/32/149_2.png) [@tastle](https://forum.einstar.com/u/tastle)\ **Post date:** [October 9, 2024, 2:01am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/8 "2024-10-09T02:01:54Z")
The ticket submission process seems to be broken. - Submitting the form does not provide confirmation of submission. I tried this in both Microsoft Edge and Vivaldi browsers. - The attachment button does not work. How do I submit a ticket? ---
**Author:** ![Jetonka](https://avatars.discourse-cdn.com/v4/letter/j/5fc32e/32.png) [@Jetonka](https://forum.einstar.com/u/Jetonka)\ **Post date:** [October 11, 2024, 5:35pm UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/10 "2024-10-11T17:35:43Z")
Hello, the new Windows update has resolved the issue for me.(11.10.2024) ---
**Author:** ![tastle](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/tastle/32/149_2.png) [@tastle](https://forum.einstar.com/u/tastle)\ **Post date:** [October 13, 2024, 5:31pm UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/11 "2024-10-13T17:31:24Z")
Hey all! I’ve updated StarVision to [1.1.0.45](https://support.einstar.com/support/solutions/articles/60001436421-download-starvision-pc-software-for-einstar-vega-) and now I see the prompt for file transfer. The transfer fails and I get reprompted to allow file transfer again and again, but it’s some progress. ---
**Author:** ![AaronTech2](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@AaronTech2](https://forum.einstar.com/u/AaronTech2)\ **Post date:** [October 28, 2024, 2:53am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/13 "2024-10-28T02:53:40Z")
My file transfers were working until I updated Starvision on my laptop to version 1.1.0-16 today. I checked inbound rules and Starvision is set to Allow. ---
**Author:** ![AaronTech2](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@AaronTech2](https://forum.einstar.com/u/AaronTech2)\ **Post date:** [October 28, 2024, 3:07am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/14 "2024-10-28T03:07:43Z")
Uninstalled and reinstalled v1.1.0.16 still no file transfers. Uninstalled v1.1.0.16 and installed v1.0.0.45 that was luckily still on my laptop and file transfers work again. Seems the new software broke this function for me. ---
**Author:** ![tastle](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/tastle/32/149_2.png) [@tastle](https://forum.einstar.com/u/tastle)\ **Post date:** [October 29, 2024, 3:05am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/15 "2024-10-29T03:05:58Z")
I got on a call with Shining support late last week and during the call, my Vega was prompted for a new firmware update. When I updated the Vega to 1.1.0-16 (to match the StarVision 1.1.0-16), everything just worked. ---
**Author:** ![yong7801](https://avatars.discourse-cdn.com/v4/letter/y/3d9bf3/32.png) [@yong7801](https://forum.einstar.com/u/yong7801)\ **Post date:** [November 3, 2024, 12:07am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/16 "2024-11-03T00:07:33Z")
Im also having trouble connecting my einstar vega to my laptop. Vega firmware updated to v1.1.1-2 and starvision is v1.1.1-6 ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [November 4, 2024, 1:37am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/17 "2024-11-04T01:37:44Z")
Hi Yong; Have you received this notification from StarVision? ![dbfb06b52a15240774a6227511ba5d33](https://canada1.discourse-cdn.com/flex004/uploads/einstar/original/1X/87b3cd85bd28afed188e16033ad9dac5c582920a.jpeg) ---
**Author:** ![yong7801](https://avatars.discourse-cdn.com/v4/letter/y/3d9bf3/32.png) [@yong7801](https://forum.einstar.com/u/yong7801)\ **Post date:** [November 4, 2024, 3:00am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/18 "2024-11-04T03:00:41Z")
No, I have not seen that message. ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [November 4, 2024, 3:21am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/19 "2024-11-04T03:21:48Z")
We have received this issue, and please submit ticket, our technical support will help you in real time, thanks for support. > **[Submit a ticket](https://support.einstar.com/support/tickets/new)** ---
**Author:** ![yong7801](https://avatars.discourse-cdn.com/v4/letter/y/3d9bf3/32.png) [@yong7801](https://forum.einstar.com/u/yong7801)\ **Post date:** [November 4, 2024, 10:10am UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/20 "2024-11-04T10:10:56Z")
I submitted a support ticket the first day i received the scanner. Im waiting for a response. ---
**Author:** ![AaronTech2](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@AaronTech2](https://forum.einstar.com/u/AaronTech2)\ **Post date:** [November 4, 2024, 5:10pm UTC](https://forum.einstar.com/t/einstar-vega-cannot-connect-to-starvision-via-usb/131/21 "2024-11-04T17:10:09Z")
I am having the same issue, I could only connect to my computer for file transfer over WiFi with Starvision software 1.0.0.45 but cannot connect to the computer via the provided cable on any Starvision version.