# error 0x00000012 when generating pointcloud for IR scans

**URL:** <https://forum.einstar.com/t/error-0x00000012-when-generating-pointcloud-for-ir-scans/2251>\
**Category:** Support\
**Tags:** einstar\
**Created:** [June 4, 2026, 4:32pm UTC](https://forum.einstar.com/t/error-0x00000012-when-generating-pointcloud-for-ir-scans/2251 "2026-06-04T16:32:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MEAT\_AGGRESSOR](https://avatars.discourse-cdn.com/v4/letter/m/7bcc69/32.png) [@MEAT\_AGGRESSOR](https://forum.einstar.com/u/MEAT_AGGRESSOR)\
**Post date:** [June 4, 2026, 4:32pm UTC](https://forum.einstar.com/t/error-0x00000012-when-generating-pointcloud-for-ir-scans/2251/1 "2026-06-04T16:32:38Z")

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Hi everyone,

i have been getting error 12’s when trying to generate pointclouds from IR scans and im not sure why. even with only a few thousand points.

laser scans generate pointclouds and meshes without isses with millions of points.

i have 64gb of DDR5 RAM and have already increased my pagefile size to 15gb

any ideas?

thanks.

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**Author:** ![EINSTAR-TC](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar-tc/32/949_2.png) [@EINSTAR-TC](https://forum.einstar.com/u/EINSTAR-TC)\
**Post date:** [June 5, 2026, 1:22am UTC](https://forum.einstar.com/t/error-0x00000012-when-generating-pointcloud-for-ir-scans/2251/2 "2026-06-05T01:22:24Z")

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Sorry for the issue, could you pls tell me your scanner model and software version?