Export via USB not possible - says "storage device full" when it's not

Hello, I can’t get my Rigil Lite to export mesh to USB (windows). Rigil keeps showing the error message “Device storage is full” when the Rigil memory only has 1.5Gb of storage used (1 file). The windows laptop also has plenty of available space on the hard drive. I’ve previously exported the same way which worked fine. Please help troubleshoot my issue.

Thank you

Sorry for the inconveniences that caused.Could you pls help to sumbit a ticket at Einstar support and our engineers will reach out to you ASAP.When a ticket is generated, you will have a ticket number, you can also inform me of your number so we can locate your issue and reach out to you faster, thank you.

Hi, isn’t this Einstar Support? If not can you please post a link? Thank you