# Exscan rigil crashing when editing pointcloud

**URL:** <https://forum.einstar.com/t/exscan-rigil-crashing-when-editing-pointcloud/1867>\
**Category:** Issues\
**Tags:** einscan-rigil\
**Created:** [September 2, 2025, 2:06pm UTC](https://forum.einstar.com/t/exscan-rigil-crashing-when-editing-pointcloud/1867 "2025-09-02T14:06:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Saabfreak](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@Saabfreak](https://forum.einstar.com/u/Saabfreak)\
**Post date:** [September 2, 2025, 2:06pm UTC](https://forum.einstar.com/t/exscan-rigil-crashing-when-editing-pointcloud/1867/1 "2025-09-02T14:06:53Z")

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Hi everybody. i have a question, i have made two laser scans wich i want to merge. i forgot to edit the first scan and took the second one. when going back to the first scan ( project 1) i want to delete data wich i dont want ( stand where the object was on) when i delete that and press apply the software shuts down. therefore i can not continue the proces. Can you help me ? i don’t know what to do.

Best regards,

Saabfreak

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**Author:** ![EINSTAR-TC](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar-tc/32/949_2.png) [@EINSTAR-TC](https://forum.einstar.com/u/EINSTAR-TC)\
**Post date:** [September 3, 2025, 5:10am UTC](https://forum.einstar.com/t/exscan-rigil-crashing-when-editing-pointcloud/1867/2 "2025-09-03T05:10:13Z")

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May I know which software version of EXScan rigil are you using? Could you share some logs regarding this issue so we can check further? Thank you.

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**Author:** ![Saabfreak](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@Saabfreak](https://forum.einstar.com/u/Saabfreak)\
**Post date:** [September 3, 2025, 7:24am UTC](https://forum.einstar.com/t/exscan-rigil-crashing-when-editing-pointcloud/1867/3 "2025-09-03T07:24:39Z")

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Thanks for your quick reply, i’m using EXScan Rigil\_v1.0.4.13

when i try to upload a movie the program says i can not upload files because i’m a new user.

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**Author:** ![EINSTAR-TC](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar-tc/32/949_2.png) [@EINSTAR-TC](https://forum.einstar.com/u/EINSTAR-TC)\
**Post date:** [September 3, 2025, 7:54am UTC](https://forum.einstar.com/t/exscan-rigil-crashing-when-editing-pointcloud/1867/4 "2025-09-03T07:54:06Z")

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Okay noted, would you please submit your issue at [New tab](https://support.einstar.com/support/tickets/new) so that our engineers will help you further?