# ExStar Hub 1.0.0.16 Crashing during scan with Einstar 2

**URL:** <https://forum.einstar.com/t/exstar-hub-1-0-0-16-crashing-during-scan-with-einstar-2/2165>\
**Category:** General\
**Tags:** einstar2\
**Created:** [March 13, 2026, 11:10am UTC](https://forum.einstar.com/t/exstar-hub-1-0-0-16-crashing-during-scan-with-einstar-2/2165 "2026-03-13T11:10:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DRC](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@DRC](https://forum.einstar.com/u/DRC)\
**Post date:** [March 13, 2026, 11:10am UTC](https://forum.einstar.com/t/exstar-hub-1-0-0-16-crashing-during-scan-with-einstar-2/2165/1 "2026-03-13T11:10:30Z")

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I’m trying a regular IR scan and mid way through it crashes. Plenty of hard drive space left. I captured the logs, how can I attach them to the case, it wont allow .zip file uploads.

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**Author:** ![EINSTAR-TC](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar-tc/32/949_2.png) [@EINSTAR-TC](https://forum.einstar.com/u/EINSTAR-TC)\
**Post date:** [March 16, 2026, 2:39am UTC](https://forum.einstar.com/t/exstar-hub-1-0-0-16-crashing-during-scan-with-einstar-2/2165/2 "2026-03-16T02:39:16Z")

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you can upload the file to some cloud platform and send me the download link, thank you in advance, 🙂