# Not enough data to continue ... **URL:** \ **Category:** Support\ **Tags:** einstar, einstar-rockit\ **Created:** [February 6, 2026, 4:08pm UTC](https://forum.einstar.com/t/not-enough-data-to-continue/2120 "2026-02-06T16:08:08Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![LeXcite](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/lexcite/32/1062_2.png) [@LeXcite](https://forum.einstar.com/u/LeXcite)\ **Post date:** [February 6, 2026, 4:08pm UTC](https://forum.einstar.com/t/not-enough-data-to-continue/2120/1 "2026-02-06T16:08:08Z")
I scanned throughout the entire evening. More than 10 parts were scanned, and the batteries ran out twice. During the very last scan, the following error occurred: When I clicked the “Mesh Optimization” button, the program showed an error at 90% progress — “Not enough data to continue”. After that, the progress remained at 90% for about half an hour. I had to force-close the program, and after reopening it, the data from the second project was missing in the project list. In the main window, there is now a notification saying that the device is not connected. At the same time, the second project still occupies a significant amount of space on the storage drive. Laptop specifications: i9-13980HX, 96 GB RAM, RTX 4090 GPU. This scan was far from the most complex one that evening, so it seems that a bug simply occurred, which is why I am reporting it. My only question is: Is it possible to recover the data? If necessary, I can send the entire project via a private link, since the project is commercial. Thank you in advance. ![image](https://canada1.discourse-cdn.com/flex004/uploads/einstar/original/2X/6/6012314d127d2b70af76bdce68acfd6e5b875e27.png) ---
**Author:** ![LeXcite](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/lexcite/32/1062_2.png) [@LeXcite](https://forum.einstar.com/u/LeXcite)\ **Post date:** [February 6, 2026, 4:09pm UTC](https://forum.einstar.com/t/not-enough-data-to-continue/2120/2 "2026-02-06T16:09:32Z")
Addition pics … ![image](https://canada1.discourse-cdn.com/flex004/uploads/einstar/original/2X/d/d114bc970693cdc25f8ac0c75f2a24203206be0c.jpeg) ---
**Author:** ![LeXcite](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/lexcite/32/1062_2.png) [@LeXcite](https://forum.einstar.com/u/LeXcite)\ **Post date:** [February 6, 2026, 4:10pm UTC](https://forum.einstar.com/t/not-enough-data-to-continue/2120/3 "2026-02-06T16:10:20Z")
![image](https://canada1.discourse-cdn.com/flex004/uploads/einstar/original/2X/4/4685287b7272f1a9ba4cfb28223f477fd73d804b.png) ---
**Author:** ![LeXcite](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/lexcite/32/1062_2.png) [@LeXcite](https://forum.einstar.com/u/LeXcite)\ **Post date:** [February 6, 2026, 4:10pm UTC](https://forum.einstar.com/t/not-enough-data-to-continue/2120/4 "2026-02-06T16:10:56Z")
![image](https://canada1.discourse-cdn.com/flex004/uploads/einstar/original/2X/2/247e63a6c4e6d35cb40a18d367604d4d62d1167d.png) ---
**Author:** ![LeXcite](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/lexcite/32/1062_2.png) [@LeXcite](https://forum.einstar.com/u/LeXcite)\ **Post date:** [February 6, 2026, 4:11pm UTC](https://forum.einstar.com/t/not-enough-data-to-continue/2120/5 "2026-02-06T16:11:38Z")
The last one … ![image](https://canada1.discourse-cdn.com/flex004/uploads/einstar/original/2X/7/78e1a1356b162fcde39dcdf813fb7aad5718abb3.jpeg) ---
**Author:** ![OBN\_RacerMan](https://avatars.discourse-cdn.com/v4/letter/o/f17d59/32.png) [@OBN\_RacerMan](https://forum.einstar.com/u/OBN_RacerMan)\ **Post date:** [February 8, 2026, 7:57pm UTC](https://forum.einstar.com/t/not-enough-data-to-continue/2120/6 "2026-02-08T19:57:15Z")
Today I encountered the same problem with ExStarHUB 1.0.9.11: the first scan works fine, but after the next scan in the same project, the program displays a “no data” message during processing and freezes at 98%. After restarting the software, the project locks; I can’t add more scans to it, and I can’t do anything with the existing scan. I tried three times, but the result is the same. ☹ Hardware: Intel Core i9-10900F/128 GB RAM/RTX 4070 GPU ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [February 11, 2026, 1:07am UTC](https://forum.einstar.com/t/not-enough-data-to-continue/2120/7 "2026-02-11T01:07:48Z")
We would be happy to help you further. If you could kindly submit a support ticket with the details of the issue, our technical team will prioritize assisting you as promptly as possible. > **[Submit a ticket](https://support.einstar.com/support/tickets/new)**