Rigil won't connect to password protected wifi

Support Issues
1

I have a Rigil that will connect to my phone’s hotspot (password protected) and to my computer hotspot, but don’t connect to my actual Wi-Fi network, broadcast from an eero or from am Asus router unless it’s a non password protected network.

2

Sorry for the inconveniences that caused.Pls help to reproduce the issue on device. Record a video of your connecting process.
Pls help to submit a support ticket by following the procedures below in the software, thank you.

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