# ROCKIT error code: 738197503 and 722468869 **URL:** \ **Category:** Support\ **Tags:** einstar, einstar-rockit\ **Created:** [December 9, 2025, 12:59pm UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026 "2025-12-09T12:59:34Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![CDevotie](https://avatars.discourse-cdn.com/v4/letter/c/5f9b8f/32.png) [@CDevotie](https://forum.einstar.com/u/CDevotie)\ **Post date:** [December 9, 2025, 12:59pm UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/1 "2025-12-09T12:59:34Z")
Rockit giving me error code: 738197503 and 722468869 as well as not even attempting to generate point cloud. ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [December 11, 2025, 1:16am UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/2 "2025-12-11T01:16:54Z")
Hi, Thanks for your feedback, we find these two error code issue in 1.0.5 and solved them in 1.0.6, it seems that some scenarios were overlooked, and we sincerely apologize for the experience this has caused you. We will fix this issue as soon as possible in next week’s update, and we hope for your patience. ---
**Author:** ![HdR2](https://avatars.discourse-cdn.com/v4/letter/h/f05b48/32.png) [@HdR2](https://forum.einstar.com/u/HdR2)\ **Post date:** [January 18, 2026, 6:59pm UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/3 "2026-01-18T18:59:44Z")
Having the same issue, just updated exstar hub to 1.0.8-5. Cannot create pointcloud. Tried multiple times, had two different error messages pop up, 738197503 and 722468869 ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [January 19, 2026, 12:37am UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/4 "2026-01-19T00:37:36Z")
Hi, Have you submitted a ticket? We need to access your software log and computer configuration information to better analyze this issue, there are different situation in different system environment. ---
**Author:** ![HdR2](https://avatars.discourse-cdn.com/v4/letter/h/f05b48/32.png) [@HdR2](https://forum.einstar.com/u/HdR2)\ **Post date:** [January 19, 2026, 1:26pm UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/5 "2026-01-19T13:26:18Z")
Ticket number is #144639 My computer specs are AMD Ryzen 9 5950X 16-core (3.40ghz) NVIDIA GeForce RTX 3090 24gb 64gb RAM I uploaded login files through the elstar hub but i am not sure if i did correctly ---
**Author:** ![bsurfn99](https://avatars.discourse-cdn.com/v4/letter/b/e79b87/32.png) [@bsurfn99](https://forum.einstar.com/u/bsurfn99)\ **Post date:** [January 21, 2026, 2:06am UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/6 "2026-01-21T02:06:40Z")
I have the same issue with 1.0.8-5 (722468869) ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [January 21, 2026, 3:13am UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/8 "2026-01-21T03:13:32Z")
We have received your feedback and are processing it as soon as possible. Thank you for your trust. ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [January 21, 2026, 3:15am UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/9 "2026-01-21T03:15:28Z")
Thanks a lot for your feedback! Could you please submit a support ticket via > **[Submit a ticket](https://support.einstar.com/support/tickets/new)** so we can collect more details about your issue? Our team will then follow up with you promptly. ---
**Author:** ![Wieshak](https://avatars.discourse-cdn.com/v4/letter/w/b9bd4f/32.png) [@Wieshak](https://forum.einstar.com/u/Wieshak)\ **Post date:** [January 23, 2026, 12:29pm UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/10 "2026-01-23T12:29:08Z")
I’ve got the same issue with Einstar 2 ---
**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\ **Post date:** [January 26, 2026, 1:05am UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/11 "2026-01-26T01:05:31Z")
> [@EINSTAR](#): > > Thanks a lot for your feedback! > Could you please submit a support ticket via > **[Submit a ticket](https://support.einstar.com/support/tickets/new)** So we can help you solve the problem as soon as possible. ---
**Author:** ![Wieshak](https://avatars.discourse-cdn.com/v4/letter/w/b9bd4f/32.png) [@Wieshak](https://forum.einstar.com/u/Wieshak)\ **Post date:** [January 26, 2026, 1:44am UTC](https://forum.einstar.com/t/rockit-error-code-738197503-and-722468869/2026/12 "2026-01-26T01:44:32Z")
For anyone in the future having the same problem, I created a ticked and support reached out really quickly The solution was that the project file cannot be in a folder that is synced via dropbox or onedrive, it somehow messed with the files, I made another project in a different location and it worked flawlessly.