# Rockit won't calibrate

**URL:** <https://forum.einstar.com/t/rockit-wont-calibrate/1914>\
**Category:** Support\
**Tags:** einstar, einstar-rockit\
**Created:** [October 15, 2025, 7:01pm UTC](https://forum.einstar.com/t/rockit-wont-calibrate/1914 "2025-10-15T19:01:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jnorgan](https://avatars.discourse-cdn.com/v4/letter/j/eb8c5e/32.png) [@jnorgan](https://forum.einstar.com/u/jnorgan)\
**Post date:** [October 15, 2025, 7:01pm UTC](https://forum.einstar.com/t/rockit-wont-calibrate/1914/1 "2025-10-15T19:01:17Z")

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Just received my Rockit and it simply will not calibrate. The Calibration plate is never recognized.

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**Author:** ![EINSTAR](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar/32/8_2.png) [@EINSTAR](https://forum.einstar.com/u/EINSTAR)\
**Post date:** [October 16, 2025, 1:47am UTC](https://forum.einstar.com/t/rockit-wont-calibrate/1914/2 "2025-10-16T01:47:45Z")

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Hi, Please submit ticket [Submit a ticket : Einstar Support](https://support.einstar.com/support/tickets/new)  
Our technical engineer will help you to find out the reason and give you a solution in real time support.

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**Author:** ![EINSTAR-Ella](https://yyz2.discourse-cdn.com/flex004/user_avatar/forum.einstar.com/einstar-ella/32/909_2.png) [@EINSTAR-Ella](https://forum.einstar.com/u/EINSTAR-Ella)\
**Post date:** [October 16, 2025, 2:12am UTC](https://forum.einstar.com/t/rockit-wont-calibrate/1914/3 "2025-10-16T02:12:16Z")

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Hi,I wonder have you activate your scanner successfully?Pls connect the scanner to your PC using the USB 3.0 cable that come with the scanner.Pls be noted that calibration only support a wired connection so make sure you do so.When using a new board,pls scan the QR code behind the calibration board to bind it to your scanner,then you can start calibrate according to the animation.

Here is a tutorial of the Rockit,pls check.[https://youtu.be/-WUJTpkr\_xU?si=GAaDa8GI6jW4tg2T](https://youtu.be/-WUJTpkr_xU?si=GAaDa8GI6jW4tg2T)

If you still run into difficulties then pls submit a ticket as suggested,thank you!