Scan data is gone after pausing - contiuning

Support
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1

Hello, today I got an update on 1.1.3.8 and I tried to see if previous bugs I reported is fixed or not. Unfirtunately they are still here.

I share one bug where after you scan the global markers and start scanning actual point cloud, it gives error and all the data disappears. Check the video please from start to finish with fast forwarding. This one just a test scan just to see the bug.

There is actually 2 bugs here in this video. One is in the beginning. That just randomly came up.

please try the exactly same steps and see if your machine have the same bug. run the software with admin rights also. Its usually better.

2

Hi we’re at the middle of reproducing your issue, I also find the after sales ticket 167110, is this the one that you previously submitted? Pls help to submit the latest log and project file according to the guidance I provided you with through the ticket, thank you very much!

3

Hi, is there any update on this issue? It’s really getting in the way of workflow, sometimes it happens on the first pause/resume and other times I get two or three chances before it happens