I received my first Rockit scanner and noticed that in cross-line mode one projection line was significantly brighter than the others. The brighter line was coming from one specific projector module.
After discussing this with support, I received a replacement scanner.
However, the replacement scanner shows the same issue again, but now the brighter line comes from the opposite projector module.
So both scanners show an abnormally bright line in the cross-line projection pattern, just on different projectors.
I tested both scanners under different lighting conditions and surfaces. Cross-line mode frequently loses tracking and feels unstable during scanning, while the 7 parallel line mode works much more reliably.
I would like to ask other Rockit owners:
Do your scanners show one brighter line in the cross pattern?
Is this considered normal behavior?
Could this affect tracking stability in cross-line mode?
I could only attach one photo because of the forum attachment limitations, but both scanners show the same issue on different projector modules.
Looks like I will probably return mine as well. I got two scanners with the same kind of issue, just on different projector modules.
Honestly, this is the first time I’ve had a situation where I replaced a defective product and received another defective one again. Maybe there was a bad production batch or something similar.
Yes, it doesn’t interfere with the use of the device, but it greatly reduces the enjoyment of using it when there’s a nagging niggle somewhere inside you. It’s new, after all, and that shouldn’t be the case. And if you sell it, it will greatly reduce the value of the device in the eyes of a potential buyer… like selling a scratched car and saying, “Well, it drives just as well as without the scratch.”
P.S. But at least I’d like to say good words about the company, because they’re replacing it without any hassle.
I returned the scanner to the seller and received a refund.
There were several reasons for this decision.
The first was the projection pattern. I tested two different Rockit scanners and both had one noticeably brighter laser line, although on different projector modules. I understand that EINSTAR support stated that this behavior is acceptable, but personally I was not comfortable with it and did not want to keep a scanner that raised questions from the first day.
The second issue was connectivity. The scanner comes with a USB Type-C to Type-C cable only. My workstation is a fairly powerful desktop PC, but it does not have a USB-C port. I had to use adapters, and this created additional troubleshooting and setup problems. The scanner was difficult to get working reliably.
In the end, I decided to try a scanner from another manufacturer. It worked immediately on my system without any connection issues, and the laser projection pattern looks uniform.
I appreciate everyone who replied to my posts and shared their experience. Hopefully this information will be useful for other users who encounter similar questions.
Thanks for sharing. Is wireless connection not allowed in your working environment? It will be great if you can share the scenarios that only wired connection is allow, we should work better on this. USB-C is the most lightweight and convenient interface, adding an adapter is a good idea!
By the way, may I ask the name of another scanner you selected?
Wireless operation was not the issue. My computer has a Wi-Fi module and wireless connectivity is available.
My point was that the initial setup, firmware update, and calibration required a wired connection. During the setup process I experienced connection and detection problems, which made getting started more difficult than expected.
As for the other scanner, I would prefer not to discuss another manufacturer’s product on the EINSTAR forum. My intention was only to share my experience with the Rockit.
