ROCKIT error code: 738197503 and 722468869

Support
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1

Rockit giving me error code: 738197503 and 722468869 as well as not even attempting to generate point cloud.

2

Hi, Thanks for your feedback, we find these two error code issue in 1.0.5 and solved them in 1.0.6, it seems that some scenarios were overlooked, and we sincerely apologize for the experience this has caused you. We will fix this issue as soon as possible in next week’s update, and we hope for your patience.

3

Having the same issue, just updated exstar hub to 1.0.8-5. Cannot create pointcloud. Tried multiple times, had two different error messages pop up, 738197503 and 722468869

1 Like
4

Hi,
Have you submitted a ticket? We need to access your software log and computer configuration information to better analyze this issue, there are different situation in different system environment.

5

Ticket number is #144639

My computer specs are

AMD Ryzen 9 5950X 16-core (3.40ghz)

NVIDIA GeForce RTX 3090 24gb

64gb RAM

I uploaded login files through the elstar hub but i am not sure if i did correctly

6

I have the same issue with 1.0.8-5 (722468869)

8

We have received your feedback and are processing it as soon as possible. Thank you for your trust.

9

Thanks a lot for your feedback!
Could you please submit a support ticket via

so we can collect more details about your issue? Our team will then follow up with you promptly.

10

I’ve got the same issue with Einstar 2

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So we can help you solve the problem as soon as possible.

12

For anyone in the future having the same problem, I created a ticked and support reached out really quickly

The solution was that the project file cannot be in a folder that is synced via dropbox or onedrive, it somehow messed with the files, I made another project in a different location and it worked flawlessly.