Huge performance drop after Einstar 2 V1.51 and EXStar Hub V1.1.2-24 update

Support Issues
1

Hello, I want to ask, why generating point cloud and mesh took so long for this relatively small object (a decorative wooden tray). The point cloud generation alone took almost 40 minutes, and the mesh generation took almost 20 minutes. Not only that, but the software also uses high resource that makes my PC freezed every 5 seconds.

I am using 0.50mm resolution, IR mode, feature alignment mode for this scan.

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This happens since I updated Einstar 2 firmware to V1.51 and EXStar Hub V1.1.2-24. Before this update, the point cloud and mesh generation took faster and use less resource.

This is my PC specs:
CPU: 12th Gen Intel(R) Core™ i7-12700KF (20 CPUs), ~3.6GHz
Memory: 64GB RAM
GPU: NVIDIA RTX A4000 16GB
Storage: Seagate FireCuda 520 SSD ZP1000GM30002 NVME

2

Hi there,

Thank you for providing such detailed information!

Could I ask whether you are using a laptop or a desktop computer?

Additionally, to help our technical team investigate this issue more effectively, would it be possible for you to submit a support ticket via the link below and attach the project file as well? This will help us identify the problem more quickly.

Thank you for your cooperation, and we look forward to hearing from you!