EXStar Hub v1.0.1-1 (Rockit)
Laptop: Intel i9-13900HX, 64GB RAM, RTX4070, SSD
I am running into one issue to another issue.
For some larger and more detailed scan it’s not possible to generate point cloud.
I have tried several times (point cloud with/without optimization) and i get error 722468869 (what does it mean?) or EXStar is crashing.
Please fix this issue asap! Rockit is totally useless with all this bugs and crashes!
Thanks for your feedback.
The R&D department is working on it,hope to be resolved in next software update.
when is next SW update planned to be available?
Sorry for the troublesome,kindly asking you to submit a ticket at Support : Einstar Support,pls export the log and send the exact project to us in the ticket.
All the data (log export and project) is about 5GB which cannot be uploaded to onedrive because i do not have this amount of free space on the network drive.
@EINSTAR-Ella Please provide solution to capture logs which are not 5GB file size. I think having some small logfiles should be enough for first trouble shooting. It should be in our interest that people are reporing issues and provide logs. But is somehow should be also possible and doable. Smaller size log collection needed!
Getting the same error with 1.0.8-5
Also unable to get the unit to calibrate no matter how carefully I align it with the calibration board. It keeps losing tracking of the calibration board. Very frustrating, about to just return it. I’ve uninstalled and re-installed the software just to be sure, but now the unit is basically 100% unusable.
Thanks for your feedback. Our engineering team is following up on this.
Happening to me as well. EXStar Hub v1.0.9-11. Submitted a ticket (145545).
Looks like an issue that’s been happening for a long time. Might have to consider returning it.
I wonder whether you have saved the project path in Onedrive? If so, That may be the issue cause. you can try to switch to another local disk to save your file
It looks like that may have fixed the issue. Thanks.
Are there any other fixes for this issue? I get this error code after completing a laser scan when I try to generate a point cloud.
Thanks for your feedback, you can submit a ticket here, and our engineering team will assist you as soon as possible.
Are you using a shared drive by any chance? Google Drive, One drive included
I had this same error, however I wasn’t using a cloud drive. I just moved my projects to a different folder on my local SSD and it started working.
Issue happening again, impossible to get my scan finalized.
Everything on local drive (SSD) with very powerfull laptop, see specs above.
Used latest SW version v1.1.1-8.
@EINSTAR What’s your solution plan for this issue?
How to Fix the Error Codes When Generating Point Clouds or Meshes : Einstar Support
Please refer to this article to check whether your data is currently being stored on a cloud-based path.
My data is not stored on cloud-synced path. But it seems the problem is related to other screen casting SW (spacedesk) installed on the PC. When deactivating the driver from the spacedesk SW i could not reproduce the issue. I suspect that ExStar Hub is having some issues when such screen casting driver is installed on the PC. The problem might be not only limited to spacedesk SW but also other screen casting and recording SW which lot of users (gaming PCs) are having installed. I used spacedesk also with other 3d scanning SW (e.g. CR-Scan, Revoscan) without notifying such issues. It would be very useful if R&D could investigate such potential inter-working issue with external screen casting SW like spacedesk because many other users might be impacted.
