Bug: Project loading stuck at 50% leading to loss of project data (MAJOR ISSUE)

[mr_cg]

I created scan today from object and wanted to open the project again today in the office.

Finally it’s not possible to open the project and its stuck at 50% for very long time. Need to cancel the process. This also means all the data is LOSS !!!

There are still so many issues with the ExScan Hub Software. Absolutely not usable for productive use! What’s the solution plan to reliable SW for the Rockit. It’s really very much frustrating. All the projects from the weekend i was forced to complete using other brand laser scanner.

[EddieGreen]

Not answered after 15 days???

Is Einstar even reading its own forum?

[EddieGreen]

Correction… posts are being read by Shining 3D, just not being responded to or contributed to.

I know this because the previous post was suspended immediately and only recently restored.

So let’s all play nice and not ever dare to criticise.

[EINSTAR]

Hi, this issue cause by broken project due to software crash or other bugs, it should be solved in the previous version, but the project can not be resolved. Please let me know if the new projects still have same issue.
Sorry for reply later, we’ve check the message, our reply was interrupted by network issues, we will double check all message to ensure every post get response properly.

[EINSTAR]

Hi, Eddie Green
This notification is from an automatic system detection, not manually. Thanks for your advice, we will pay more attention on message.

[TsvetanVR]

I’m having the same issue right now with the latest software version. It gets stuck on 50% for a long while, eventually manages to open the project only to have terrible loss of data leading to software crashing in 45 seconds after you try to mesh it with intelligent simplifying on. My original .pro file size is over 7GB, the “reconstructed” one is ~1.2GB.
Without intelligent simplifying it somehow manages to create a mesh anyway.