Amazing hardware but this is some REALLY strange software. It is definitely NOT windows based. Whatever happened to File - Save. Am I missing something here or is there no way to save your work in exstar hub before exporting it?? For example, if I create a point cloud then do some edits like deleting extraneous data and aligning a couple scans together then create a mesh and want to stop there but come back and do further refinement (smoothing etc) at a later time. Exstar hub always says the mesh data will be deleted if I confirm to return to the home screen. My only option is to complete all the work in one session then export the mesh to stl or obj. If I return to the project it always resets to the original raw point cloud. With all the extraneous data. Is this really the only software in the world that does not allow you to save your work in progress?? What am I missing here?
A couple side notes: This software is extremely unstable. I’ve had at least 25 crashes and freezes in one week. It also locks up every time I try to save a mesh and enter a filename in the dialog box. Thankfully it usually recovers after a couple minutes but why isn’t it just a standard windows dialog box? The software also takes an incredibly long time to load and highjacks my desktop while doing so. I’ve given up trying to get a reliable wireless connection but the USB cable works most (but not all) of the time at least.
Einstar doesn’t seem to have any type of tech support so I’m posting here in hopes someone can at least answer the first question.
Cannot comment on your other issues like instability and crashes as I do not experience them with my rockit. I also have no Wireless reliability issues at all with my setup but other users have mentioned issues. There is a post with a proposed fix for ppl with wifi 6/7 adapters: EinstarRockit wifi connection issue - the solution on my PC
There is tech support via that forum and also the possibility to get support via email: einstar_support@shining3d.com
I’m not affiliated with Shining3D in any way, just another community member.
Thanks @ACE sounds like I’m not the only one baffled by this missing but very elementary feature. Also, seems like Einstar has no plans to add it. I just discovered that after creating and exporting a mesh you can then open it in a new project and continue working on it and re-export it at least. Just makes no sense that you can’t simply save the mesh data in the Exstar file like every other program.
I will send an email to tech support regarding the stability issues. Kind of thought this was the support forum. Anyway, for now I’ve just come to accept that the software will crash at least once per use and freeze for about 30 seconds every time I try to type a filename in the export dialog. (BTW, I’m running a 24 core processor with 192GB of ram and an RTX graphics card.) Hopefully the stability issues can be addressed because the hardware is amazing.
If you want that feature, comment on the thread mentioned and voice your opinion there. Direct to R&D is I think the only category Devs regularly watch and exists for exactly the purpose of user to developer communication.
This IS the support forum, I pointed to the email just to mention another way of contacting them.
I think @EINSTAR will get back to you here as well. Based on posting times I think support is asia region so don’t expect an answer before their business hours.
There is also the option of creating a ticket Submit a ticket : Einstar Support
and it might be the most reliable option to get support quickly.
@EINSTAR could you perhaps refer to the other support options via a pinned post or something like that? Forums and email adress can be found in the ExStarHub software - ticket sytem is mentioned where?!
Hi, Thanks for your suggestion, we are developing this function, you are right, here should be a place to save mesh in software to avoid wasting time on editing then re-generate it.
I will move this post to Direct to R&D part and update the process to you!