Hi, in HD mode with led lights, impossible to do a big scan, after some times, the scanner freeze, and the file is corrupted. No issue without LEDs. Can you also add a " resume "function to complete an already saved scan ? Thanks and congrats for all the updates you’ve made ! Happy holidays!
Hi, sebada
We’ve received your feedback. Could you please let us know which software version you’re using? This information will help us identify the issue more effectively.
And please submit a ticket so that our technical support can collect your device log:Submit a ticket : Einstar Support
Ho sorry, this is the latest one , v1.21-16.
Best regards
1 Like
Thanks!, please don’t forget to connect our technical support to get a remote support and we can get your device log to analyse
Sorry to hear your trouble! Better to submit a ticket at our support website and our engineers will help you in a heartbeat.