Einstar Freezing Mid-Scan

Hello,

I’ve owned my Einstar for a few months and I’m moderately happy with the performance - so long as it actually continues to perform. I’ve been encountering an issue lately where mid-scan the camera preview will freeze along with the scan freezing. I can pause the scan - and the camera preview will remain on the last “image” the scanner saw, and I can continue my scan - but it does not actually scan. It does not seem like the software itself is freezing - but perhaps more so the scanner itself.

PC Specs:

AMD Ryzen™ 7 6800H

NVIDIA® GeForce® RTX™ 3060, 6 GB, GDDR6

1TB, M.2 2230, PCIe NVMe Gen4 x4, SSD

96 GB, 2 x 48 GB, Dual-Channel DDR5, 4800 MHz

I am actively using the VEGA and as you said, the device stopped 5 times at different times.

Hi, please submit a ticket and we will contact you to get the device log and support you in real time. Submit a ticket : Einstar Support