I created scan today from object and wanted to open the project again today in the office. Finally it’s not possible to open the project and its stuck at 50% for very long time. Need to cancel the process. This also means all the data is LOSS !!! There are still so many issues with the ExScan Hub …

Correction… posts are being read by Shining 3D, just not being responded to or contributed to. I know this because the previous post was suspended immediately and only recently restored. So let’s all play nice and not ever dare to criticise. [Screenshot_2025-12-11-02-38-42-968_com.microsoft.offi…

Hi, this issue cause by broken project due to software crash or other bugs, it should be solved in the previous version, but the project can not be resolved. Please let me know if the new projects still have same issue. Sorry for reply later, we’ve check the message, our reply was interrupted by ne…

Hi, Eddie Green This notification is from an automatic system detection, not manually. Thanks for your advice, we will pay more attention on message.

I’m having the same issue right now with the latest software version. It gets stuck on 50% for a long while, eventually manages to open the project only to have terrible loss of data leading to software crashing in 45 seconds after you try to mesh it with intelligent simplifying on. My original .pro…

Bug: Project loading stuck at 50% leading to loss of project data (MAJOR ISSUE)

Support

EddieGreen December 2, 2025, 6:59am 2

Not answered after 15 days???

Is Einstar even reading its own forum?

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Not enough data to continue ... Support einstar , einstar-rockit	6	67	February 11, 2026
ExStar Hub corrupts my projects Support einstar , einstar-rockit	4	48	March 10, 2026
EXStar Hub_v1.0.8.5 crashing after creating new Laser Scan project Issues	0	41	January 5, 2026
Why is this software so bizarre and unstable?? and how on earth do you save any work in progress?? Direct to R&D einstar , einstar-rockit	5	214	January 15, 2026
Bug: Loss of scan alignment and primitives (MAJOR ISSUE!) Support einstar , einstar-rockit	5	70	January 20, 2026

Bug: Project loading stuck at 50% leading to loss of project data (MAJOR ISSUE)

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