Is wifi 6 required to connect to Einstar 2 hotspot? I can see and connect to Einstar 2 hotspot with my phone, which is wifi 6 compatible but I cannot even see the hotspot with my PC using older wifi adapter that does not have wifi 6.
EDIT: I bought a new wifi 6 adapter and again in Windows 11 I do not see the hotspot. I will have to open a support ticket. This is not acceptable, I cannot use the product wirelessly.
Sorry about your issue, pls tell me your ticket number and we will help you ASAP
Terence, my ticket number is 140410.
In the mean time, I have figured out the issue. Einstar 2 hotspot is using 149 MHz channel of 5 GHz for the wifi hotspot. However in order to comply with CE certification in EU, wifi adapters do not support channels from 149-165 MHz. Therefore neither of my two wifi adapters can see the wifi hotspot.
There are two solutions: either Einstar 2 hotspot channel has to change to something lower than 149 MHz; or I have to buy a new wifi adapter that does support higher channels.