Einstar Vega not connecting - Version 1.3.5-6

Support Issues
1

Hello,

We purchased an Einstar Vega and updated to the newest available software V1.3.5-6 , we downloaded Starvision V1.3.6-6 off the website and cannot connect to the scanner to retrieve scans.

I believe this is due to mismatch of the software to scanner, If the scanner is running V1.3.5-6 and no other update is available could this be the connection issue?

We tried the software on 3 different laptops and verified all security settings are not inhibiting so there must be some correlation to version mismatch.

2

Hi there, your software version is correct and should not cause any issues. Could you please submit a support ticket so we can help check if there are any other underlying problems? Submit a ticket : Einstar Support

vega version
vega version2016×2688 184 KB

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