Your device is not working. I am opening a ticket but you are not responding. Could you please get back to me urgently? Big companies like Shining should be more careful about these issues.
Hi, Huseyin,
Could you please provide more details about the issues? Like device model name, Is the device unable to be switched on, or unable to retrieve data, or did it suddenly stop working, or is there another situation? It would be very helpful if you could provide a picture or video to illustrate the problem. Our EU location technical support team have replied to your ticket. We will keep improving!
Thank you!
I sent you an e-mail but you still haven’t found a solution.
Hello, after receiving your ticket, we have been paying attention to this issue. Our technical support and R&D teams are working hard to identify the problem and provide you with the most appropriate solution. We are honored that you have chosen our product and thank you for your patience. 
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