this release says Fixed several experience-impairing issues, Unfortunately, with this update, the Wi-Fi connection on the MacBook Pro still isn’t working (unless a specific Terminal command is used); it’s disappointing, as it is frustrating to have to connect this way with a device that showed so much promise—Wi-Fi pairing issues persist.
Hi there,
Thank you for your feedback and for your patience. We’re currently carrying out further validation and testing of the fix for this Wi-Fi issue. The new version is expected to be released in September.
We really appreciate your understanding and patience while we work to get this resolved.
Hello it’s October now, is there an update already?
Hi all. I was able to fix the issue of the scanner not connecting via WiFi on my MacBook Pro M5P running macos27. The following is what I did. It is the output from my claude chat, and I hope it is helpful to someone with the same problem. It will guide you on how to make a dock launcher to allow you to launch the app and have the terminal commands run and launch the app for you.
Dock launcher: (Run in Terminal)
mkdir -p ~/Applications
osacompile -o ~/Applications/"ExStar Hub Launcher.app" -e 'do shell script "nohup \"/Applications/EXStar Hub.app/Contents/Frameworks/Sn3DprocessManager\" > ~/Library/Logs/Sn3DprocessManager.log 2>&1 &"'
Drag it from ~/Applications to the Dock. Quit EXStar Hub, click the launcher, then open EXStar Hub.
To copy the app icon: select EXStar Hub in Finder, Cmd+I, click the small icon, Cmd+C. Do the same on the launcher with Cmd+V.
I hope this was helpful. Also, before doing this make sure you check that the
/Applications/EXStar\ Hub.app/Contents/Frameworks/Sn3DprocessManager
command actually fixes the issue for you. You may need to run it 1-2 times until the software actually runs.